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Tuesday, August 31, 2010

Wanted Executives for Quality Process in Vertex India 25 Opening(s)


0 - 4 Years
Rupees Less Than 50,000 - 2,00,000
Good Incentives, Transport , Food Allowances
UG - Any Graduate - Any Specialization,Graduation Not RequiredPG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:
QA/QC Exec.
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile

Good written and verbal Communication Skills.
Relationship building approach background.
Prior V&A trained resource

Ready to work in a 24/7 environment.
Good decision making capabilty.
Must have sound knowledge of Quality parameters.

Job Description

Monitoring  the calls as per compliance.
The ability to coach and facilitate to deliver high performence.
Monitor calls and check all policies procedures regulations are followed while completing a sale.
The ability to coach and share feedback to improve performence.
Delivery of reports and analysis of data.

Keywords: Quality Analyst.Quality Executive,Quality Officer,Quality Feedback,Quality Control

Company Profile

Vertex has 9,000 people in 75 locations delivering Consulting, IT, Debt Management and BPO solutions to over 100 clients in the UK, US, Canada and India. Our annual revenues top £400 million and we are UK’s number one customer management outsourcing business.

Our Vision
• A culture of performance powered by the electricity of new ideas to help our clients interact with their customers in more efficient, adaptive and innovative ways 

Our Focus
• Our clients’ customers and business operations


• Build a successful and sustainable company

Service Lines 

• Business Process Outsourcing (BPO) and Customer Management Outsourcing business (CMO) 
• IT Applications, Services and Products 
• Consulting and Transformation 
• Debt Management and Special Servicing 

• Vertex India has two offshore contact centres in India (Gurgaon) with a capacity of nearly 1000 seats. We have, since 2002, been providing services to UK, US and India clients in financial services, utilities, telecoms, travel and leisure. 

• We provide front and back office business processes associated with customer management. We deliver a range of services which include Customer Service, Collections, Mortgage Servicing, Web Content Development, Knowledge Management, Market Intelligence Gathering, HRO, Accounts Payable & Procurement & IT services including Application, Service and Infrastructure Management.

• Our India operations are underpinned by similar policies, practices and ISO certified processes that we use in the UK. We ensure that the teams in India receive similar levels of training in customer management and can also relate with sensitivity to the cultures and brands with which they will be working.
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