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Monday, September 14, 2015

Opening for Patient Care Services or Receptionist by pharmanaukri.in



Job Description
New Registration, counseling for chargeability, admission for regular cash paying patients , ECHS & other Corporate patients
Completion of corporate documentations & Escorting to their respective wards. 
Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HODs regarding., Staff Admission, Staff Dependants, Beas, VIP pt
Issue Calling Code to the pt. attendants so that they can call out side from the hospital
Counseling and Admissions (including Upgrade Surgeries)
Visitor passes. Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leader
Doctor change request in case pt. need to shift in another specialty Up gradation of Remarks for any kind of message
Guest queries & Room Booking for expected admissions for next few days
Follow up for daily payable report while issuing the temp. Passes and updating the remarks
Handling Billing queries for routine pt. attendants
Taking request from Nursing Station or from the attendants for the particulars & Address Change Request
Informing attendants (by announcement / calls on cells
Request for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakup
Cash Collection / Refunds Issuance of Receipts against deposits
Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)
Inform Telephonically to the respective wards and direct call to the attendants about the discharges on receiving bill. So that they will clear the dues and take final clearance.
Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers
Registration: Complete the registration process in a timely and accurate manner
Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift
MIS: Maintain and generate process related data as and when required by the HOD
Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience
TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/ corporates about status of payment. Update patients and doctors about status of authorization
Provide patients with information regarding advised investigations and procedures
Assist and direct patients that have come in for health check up 
Manage and record time spent by patient as mentioned in the standard operating procedure
Co-ordinate for timely delivery of the report at the designated counter
Maintain service standards as specified in the standard operating procedure
Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
Interface with SRL Ranbaxy Lab and other diagnostic areas for patients investigation reports
Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface 
Proactively distribute feedback forms and seek suggestions from patients/attendants 
Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
Effectively utilize all communication systems
Adhere and contribute to cordial inter and intra team relations
Complete any other ad-hoc task assigned by the concerned superior



Salary: Not Disclosed by Recruiter
Industry: Medical / Healthcare / Hospitals
Functional Area: Executive Assistant, Front Office, Data Entry
Role Category: Receptionist
Role: Receptionist
Keyskills: Admissions, Patient Care, front office, front desk, receptionist, reception, fro
Desired Profile

Education:UG -Any Graduate - Any Specialization 
PG - Post Graduation Not Required 
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Company Profile
Fortis Healthcare Limited is committed to clinical excellence and patient-centric healthcare, which is manifest in hospital design, patient services, medical programmes and the compassionate approach of medical and non-medical hospital staff. Fortis commissioned its first hospital in 2001 at Mohali, near Chandigarh, and has expanded its operations to become a network with an over 10,000 bed capacity across 68 hospitals
Contact Details
Recruiter Name:Jessy John
Contact Company:Fortis Healthcare Ltd
Telephone:Not Mentioned

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