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Tuesday, June 22, 2010

CUSTOMER SUPPORT EXECUTIVE 2 Opening(s) Pall India Pvt Ltd

Summary

Experience:
2 - 6 Years
Location:
Bengaluru/Bangalore
Compensation:
Best in the industry
Education:
UG - Any Graduate - Any Specialization,Graduation Not RequiredPG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:
Pharma/ Biotech/Clinical Research
Role:
Logistics Exec.
Functional Area:
Purchase, Logistics, Supply Chain

Desired Candidate Profile

• Bachelor’s Degree or higher education is preferred.

• 2 + years of experience in high volume customer service operations is required. Average daily calls could exceed 40 per rep.

• Ability to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.

• Strong interpersonal communication skills, pro-active problem solving skills, and the ability to multitask effectively.

• Exceptional telephone skills and basic computer literacy required.

• Highly motivated and organized, with attention to prioritizing incoming tasks.

• Knowledge of SAP system is must, and PC applications a plus.
• Extensive Team Interaction with peers/supervisors and managers to assist one another with orders and information.

• Interface with supporting customer service departments including Technical Service, Credit and Collections, Distribution and Sales.

• Well versed in commercial transactions in India, such as Excise duty, EOU customers, CT-3 forms, shipping documentations

Job Description

 OSB consolidation per time schedules by Pall Corp.

•Inter-company orders and status monitoring and reporting.

•Pending order management

•Direct Orders management

•Logistics liaison

•Interact with finance on credit notes and accounts receivable issues

•Liaison with Pall Global customer service (learning Best Practices) with other centers like Pall Singapore and implementing Improvements

•Billing process and details on the EoU center .to ensure accurate and timely billing of validation projects and ensure compliance to the EoU laws

•Field visits to customers as requested by sales to help
Keywords: commercial, logistic, SAP, data entry, customer support, order processing

Company Profile

Pall Corporation is the global leader in the rapidly growing field of filtration, separation and purification. Pall is organized into two businesses: Life Sciences and Industrial. These businesses provide leading-edge products to meet the demanding needs of customers in biotechnology, pharmaceutical, transfusion medicine, energy, electronics, water purification, aerospace, transportation and broad industrial markets. Total revenues for fiscal year 2008 were $2.60 billion. The Company is headquartered in East Hills, New York and has extensive operations around the world.
Contact Details
Company Name:
Pall India Pvt Ltd.
Executive Name:
Ajay Singh
Address:
Not Mentioned
Email Address:

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